Delivery and Returns

DELIVERY

Our aim is to despatch goods within 3 working days of ordering. If an item is out of stock, we will contact you to advise you of any suitable alternative available, reorder in the product for you or give you a full refund if we are unable to fulfil the order.

Deliveries within the UK are by Royal Mail, depending on which option selected either first class or next day delivery, and abroad by signed-for Airmail. We reserve the right to use alternative methods of delivery where we deem necessary. 

 

 RETURNS

Eden strives to ensure your complete satisfaction with your purchase, therefore if you are in any way unhappy with your goods, or the goods delivered to you are faulty, we are more than happy to offer you an exchange, or if you would prefer you may return your order for a refund.

In order to exchange or return any unwanted or faulty item(s), you must adhere to the conditions below:
If you wish to return any item(s) you will be asked to send details of the unwanted goods, including the reason for return, to shop@edenretail.co.uk within 14 days of purchase.
Upon receiving your email, Eden will issue you with a returns number to be written on the parcel. You will then be required to have the package delivered within 14 days of receiving our email.  You are responsible for insuring returned goods and we recommend that you obtain proof of postage as we are unable to accept responsibility for any items lost or damaged in transit.
All items must be returned unworn, and in the same condition as when they were delivered, with all original labels still attached.
Due to health and hygiene we are unable to offer refunds on earrings.
Any returns that do not adhere to these conditions will not be accepted unless they are faulty.

Returns address -

Eden Retail Ltd
18 North West Circus Place
Edinburgh
EH3 6SX

For all returns, except for items which are faulty, you will be required to pay for the delivery of the returned item(s) to Eden. The original cost of posting the item to you will be deducted from any refund given, and in the case of an exchange, a subsequent delivery charge may also be applicable.

Eden does not accept responsibility for the loss or damage of any good(s) during delivery, and is unable to offer refunds on item(s) which are not received - therefore we strongly advise that you obtain proof of postage for any returned items.

However, in the case of faulty good(s) being returned, Eden will refund the cost of posting and packaging, as well as the cost of the item itself.

Please note that a different returns policy operates for purchase made in-store and these terms and conditions only apply to the website only.